Elevate Reservation Policies Please address us with any questions or concerns – we are happy to help. Rates and Occupancy - All rates quoted are per night, per suite in Canadian dollars. Rates are subject to the current 6% Federal Goods & Services Tax. There is no Hotel Tax for private owner rentals. GST is refundable to all non-residents of Canada. Refunds may be obtained at the Canada Customs and Revenue Agency in Whistler Village, at the border or by mail. Application for visitor tax refund can be obtained from http://www.cra-arc.gc.ca/E/pbg/gf/gst176/README.html. Rates and taxes are subject to change without notice. The maximum number of guests is set by the individual owner. Please respect this. Violation of this policy may result in termination of the occupancy with no refund. Deposit and Final Payment - A 30% deposit per suite is due at time of booking (total charges including taxes) and is non-refundable. Price and room availability are not guaranteed until deposit is received. Final payment is due 30 days prior to arrival or 45 days prior to arrival for bookings with any dates falling in the Holiday Season (December 22, 2006 to January 2, 2007) and is non-refundable. Travel insurance is highly recommended. The credit card (VISA, MasterCard or American Express) provided at the time of booking will automatically be charged on the final payment due date unless other arrangements have been made in advance. Reservations made less than 30 days prior to arrival (45 days for Holiday Season) must be paid in full at the time of booking. Elevate cannot guarantee changes or refunds for activities that we have booked on your behalf, however we will do our best to assist with refunds. Confirmation - A reservation is considered confirmed when a deposit has been received. Your confirmation will be sent via email, fax or regular post. Changing a Reservation – Elevate will do the best it can to accommodate a reservation change, but is not guaranteed and is based on availability. Elevate is happy to accommodate minor date changes up to 48 hours prior to arrival, that adjust the arrival or departure date by a maximum of two days before or after the original arrival date for an administration fee of $45 + GST. Any other significant changes to a reservation will be subject to the following fees. Changes requested 7-29 days prior to arrival will forfeit $300 + GST or the 30% deposit paid at the time of booking, whichever is greater. We will happy to refund your money if we can replace your booking. Refunds are at the re-booked rate and based on the number of nights re-booked. All cancellation refunds are subject to the above mentioned fees. Changes requested less than 7 days prior to arrival will forfeit all monies paid. Guests who do not show for their reservation will forfeit all monies paid. Confirmation of any changes will be sent via email, fax or regular post. Security Deposit – Our guests are staying in a private residence that Elevate is proud and fortunate to represent. Please respect your home away from home. At check-in, a registered occupant will be required to provide a valid credit card in their own name. The credit card voucher will be held as a security deposit in the amount of $500 however liability is not limited to that amount. The credit card will be voided 3-4 weeks after departure, provided there is no damage, missing inventory, excessive cleaning required or telephone charges. Guest assumes full liability for damages. Release of Liability - Elevate does not refund and is not liable for any claims, losses, damages, loss of enjoyment, of any nature to you or your group members resulting from events beyond our control. Examples include, but are not limited to, weather conditions, snow conditions, road closures. Again we recommend travel insurance should a situation of this nature arise. Rental Age - Registered occupants must be a minimum of 21 years of age for all elevate properties. At check-in, the registered occupant may be required to produce photo ID. Smoking – We thank you for respecting our non-smoking policy in all suites and common areas. Any violation of the no smoking policy will result in the loss of the guest security deposit. Pet Policy – We at Elevate love dogs and appreciate traveling with dogs. We welcome well-trained dogs in designated "pet friendly" suites for a one-time fee of $90 + GST. Additional charges may apply for extra cleaning, damages to property or noise complaints. Pets found in non-designated "pet friendly" suites will result in a fine of $200 per pet and possible eviction with no refund. Check-in and Check-out - Check-in is at 4:00 p.m. Check-out is 10:00 a.m. Elevate is happy to extend a late check-out or early check-in, should that be a convenience. Travel Insurance - Travel insurance is highly recommended to ensure a positive experience should anything arise. Contact your local insurance agent for information.